Privacy Policy


Last Updated: 16 October 2026


The Computer Society of India, Mumbai Chapter ("CSI Mumbai", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you share with us through our website, https://csimumbai.org/.


This Privacy Policy explains how we collect, use, store, process and disclose personal information when you visit our website, register for our events, participate in our training programmes, contact us, or use any of our online services.


By using our website or voluntarily providing your personal information, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.


1. Information We Collect


Depending on how you interact with our website and services, we may collect the following categories of information:


a. Personal and Contact Information
  • Full name
  • Email address
  • Mobile or telephone number
  • Postal address and organisation details, where applicable
  • Professional designation, educational institution or academic details, where relevant

b. Membership, Event and Training Information

When you register for membership-related activities, workshops, seminars, conferences, training programmes, examinations or other events, we may collect information such as:

  • Membership or registration details
  • Institution, organisation or employer details
  • Course, event or programme preferences
  • Attendance and participation records
  • Information required to issue certificates or process registrations
c. Payment and Transaction Information

Where fees are applicable, transaction-related information may be processed to verify payments, maintain accounting records, issue receipts and manage refunds.


Online payments may be processed by third-party payment service providers. Payment card details, banking credentials and other sensitive payment information should be handled by the relevant payment provider unless our systems specifically require and securely process such information.


d. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, depending on our website configuration. This may include your IP address, browser type, device information, pages visited, access timestamps and website interaction data.


e. Communications and Enquiries

If you contact us by email, telephone or through a website form, we may retain your contact details and the contents of your communication to respond to your enquiry and maintain appropriate records.


We aim to collect only the information reasonably necessary for the purposes described in this policy.


2. How We Use Your Information


CSI Mumbai may use personal information for the following purposes:

  • To respond to enquiries and requests.
  • To manage registrations for events, conferences, workshops, training programmes and other activities.
  • To administer membership-related activities and maintain relevant records.
  • To process payments, verify transactions, issue receipts and manage refunds, where applicable.
  • To communicate registration confirmations, schedules, venue details, programme updates and important notices.
  • To issue participation certificates and maintain attendance records.
  • To send newsletters, announcements and information about upcoming activities where permitted by applicable law and, where required, with your consent.
  • To improve our website, services, user experience and operational efficiency.
  • To maintain website security, prevent fraud and investigate misuse.
  • To comply with applicable legal, regulatory, tax, accounting and recordkeeping obligations.
  • To address disputes, complaints and other legitimate administrative requirements.

We will not use your personal information for purposes materially different from those explained to you without providing appropriate notice or obtaining consent where required by law.


3. Legal Basis for Processing


We process personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, and the rules and other legal requirements applicable to the relevant processing.


Depending on the circumstances, processing may be based on your consent, a permitted legitimate use under applicable law, or another lawful basis recognised by applicable legislation.


Where consent is required, you may withdraw it using the contact details provided in this policy. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal. It may, however, affect our ability to provide services that depend on the relevant information.


4. Sharing and Disclosure of Information


CSI Mumbai does not intend to sell your personal information to third parties.


We may share personal information, where necessary and lawful, with:


  • Service providers: Website hosting providers, technical support teams, email and communication service providers, registration platforms and other vendors supporting our operations.
  • Payment service providers: Banks and authorised payment gateways for payment verification, transaction processing and refunds.
  • Event and programme partners: Organisers, venues, speakers, educational institutions or other partners where sharing is necessary for the relevant activity and appropriately disclosed.
  • The Computer Society of India and relevant organisational bodies: Where necessary for membership administration, chapter operations or related activities.
  • Government and regulatory authorities: Where disclosure is required by applicable law, a valid legal process or a competent authority.
  • Other parties: Where you have specifically authorised the disclosure or where disclosure is otherwise permitted by applicable law.

We expect relevant service providers to handle personal information appropriately and to apply safeguards consistent with their contractual and legal obligations.


5. Cookies and Similar Technologies


Our website may use cookies or similar technologies to support website functionality, remember preferences, maintain sessions, improve performance or understand website usage.


Where applicable, you can manage cookies through your browser settings or through any cookie preference mechanism provided on our website. Disabling certain cookies may affect the availability or functionality of some website features.


If analytics or third-party tracking tools are used, their relevant data collection and use should be disclosed in accordance with applicable requirements.


6. Data Retention


We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including membership administration, event management, training records, accounting, legal compliance and dispute resolution.


The retention period may vary depending on the nature of the information and applicable legal obligations.


When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements and any legitimate need to retain relevant records.


7. Data Security


CSI Mumbai takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.


Depending on the systems and services involved, safeguards may include access restrictions, secure hosting, appropriate authentication, backups and other security measures.


However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.


Where required by applicable law, we will take appropriate steps in response to a personal data breach, including providing notifications to affected individuals and relevant authorities as required.


8. Your Privacy Rights


Subject to applicable law and the circumstances of processing, you may have the right to:


  • Request information about the personal information we process about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request completion or updating of personal information, where applicable.
  • Request erasure of personal information where legally permissible and no valid retention obligation applies.
  • Withdraw consent for processing based on consent.
  • Raise a grievance regarding the handling of your personal information.
  • Exercise any other rights available under applicable data protection law.

To exercise these rights, please contact us using the details provided in the Contact Us section.


We may request reasonable information to verify your identity before acting on a request. We will handle requests within the applicable legal timelines. Certain information may need to be retained where required by law or for other lawful purposes.


9. Children and Student Participants


CSI Mumbai supports student chapters and educational activities. When personal information relating to children is collected for a programme, event or other activity, we will handle it in accordance with applicable law.


Where verifiable parental or lawful guardian consent is required, we will seek it before processing the child's personal information, subject to applicable statutory provisions and exemptions.


Parents or lawful guardians may contact us with questions or requests concerning personal information collected from a child, subject to applicable law.


10. Third-Party Websites and Services


Our website may contain links to external websites, payment platforms, registration services or other third-party resources.


CSI Mumbai does not control the privacy practices, security measures or content of independently operated third-party websites. Your use of those services is subject to their respective privacy policies and terms.


We encourage you to review the relevant policies before providing personal information to any third-party service.


11. Electronic Communications and Newsletters


We may use your contact details to send communications relating to registrations, membership administration, events, training programmes, website services and other relevant activities.


Where required by law, promotional communications will be sent only after obtaining the necessary consent. You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or contacting us directly.


Opting out of promotional communications will not necessarily stop essential administrative, transactional or service-related communications.


12. Contact Us and Grievance Redressal


If you have questions about this Privacy Policy, wish to exercise your privacy rights, or wish to raise a grievance concerning the handling of your personal information, please contact us:


Computer Society of India, Mumbai Chapter


Address:


E-217, 2nd Floor, Floral Deck Plaza,
MIDC, Near Sunrise Tower,
Andheri East, Mumbai – 400093, Maharashtra, India.

Email: info@csimumbai.org


Telephone: 022-28235476 / 022-28235548 / 022-28235546


Please include sufficient details about your enquiry or request so that we can identify the relevant records and respond appropriately.


CSI Mumbai will handle privacy-related enquiries and grievances in accordance with applicable legal requirements and its applicable grievance redressal process.


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